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How social media can be utilised to publicise the best broadband service and the worst.

Not only did Virgin Media bill their deceased customer, they fined him for missing payments. The letter was sent out automatically and the way in which the letter was phrased was alleged to have insulted the relatives of the deceased customer just as much as the fine itself. Since the error, Virgin Media have tackled the problem head on and ensured that all of their bills are rephrased to prevent similar mistakes occurring in the future.

For large companies, social media can be both a blessing and a curse. In this case, social media led to Virgin Media’s mistakes being projected into the public domain, causing outrage across the UK and disappointment for the huge brand which competes to offer the best broadband service. The bill of £63.89, complete with a late fine of £10 was received by the deceased customer’s son-in-law, Jim Boyden, who proceeded to photograph the letter and post it on Facebook, along with his own personal response to Virgin Media. The photograph of the letter went viral, shared by Facebook users more than 50,000 times. Virgin Media responded to the post by making a public apology the following day, in an attempt to re-establish themselves as one of the best broadband service providers in the UK.

Although this is by no means the first time a large company has sent out a bill to a deceased customer, the way in which this letter went viral was a huge test for Virgin Media and their ability to handle tricky customer service issues. Social media offers the opportunity for companies to redeem themselves, if public interaction with the customer is handled in the correct manner. The key to effectively dealing with sensitive, public issues such as this is to remain honest as a company and hold up your hands to any mistakes made, whilst offering a resolution.

Competing with Virgin Media to offer the best broadband service is marker leader BT, who revealed that around 40 per cent of their customer feedback comes through social networking site Twitter, meaning that any negative feedback is in the public eye. BT has identified this as an opportunity to publicly deal with adversity swiftly and efficiently, aiming to improve their reputation rather than tarnish it.

What You Should Know Before You Compare Broadband And Phone Providers?

A project in London is working to encourage start up companies to invest in the best broadband services. In Tech City in London, a project has been launched which encourages start up companies to take advantage of the superfast broadband services which have been sweeping the nation.

BT and TechHub have joined together to create workspaces for new businesses to use to collaborate. The programme is known as BT Infinity Lab and it allows new businesses to use the best broadband services available. Currently, BT Infinity Lab is on the lookout for promising business people to take advantage of the super fast broadband and Wi-Fi services which are available.

BT will review all of the applications and choose a company to back. The lucky company to be given backing by BT will benefit from six months support from the company including access to their engineering departments. The company will also be given commercial premises in TechHub, something which would save a new start up company an absolute fortune.

BT Infinity Lab was developed as a number of organizations recognized that if we are to radically overhaul the UK’s broadband with superfast broadband, we need new innovations and companies to make use of it. BT and TechHub have stated that they are pleased to be involved in such a great initiative which will produce great new products.

The announcement is great news for a number of companies, not only the companies who have been selected. Even the companies who do not make it to the final stage will be showcased in the TechHub, giving these new start up companies the publicity that they need to get off the ground. Although these companies may not benefit from the six months backing with BT, the benefit of being showcased in the TechHub could be incredibly beneficial.

A spokeswoman from TechHub has stated that the partnership between BT and TechHub is an incredible opportunity for start up businesses. By working with BT, entrepreneurs are given the opportunity to test out their ideas with a major company whilst also receiving valuable help throughout the six month period. The promotional benefits of being chosen are huge. By working with one of Britain’s biggest, most well known businesses, the start up business that is chosen is likely to achieve success. It is very rare that start up businesses are offered such unmissable opportunities.

BT are keen to offer best broadband services to tech start up businesses

A project in London is working to encourage start up companies to invest in the best broadband services. In Tech City in London, a project has been launched which encourages start up companies to take advantage of the superfast broadband services which have been sweeping the nation.

BT and TechHub have joined together to create workspaces for new businesses to use to collaborate. The programme is known as BT Infinity Lab and it allows new businesses to use the best broadband services available. Currently, BT Infinity Lab is on the lookout for promising business people to take advantage of the super fast broadband and Wi-Fi services which are available.

BT will review all of the applications and choose a company to back. The lucky company to be given backing by BT will benefit from six months support from the company including access to their engineering departments. The company will also be given commercial premises in TechHub, something which would save a new start up company an absolute fortune.

BT Infinity Lab was developed as a number of organisations recognised that if we are to radically overhaul the UK’s broadband with superfast broadband, we need new innovations and companies to make use of it. BT and TechHub have stated that they are pleased to be involved in such a great initiative which will produce great new products.

The announcement is great news for a number of companies, not only the companies who have been selected. Even the companies who do not make it to the final stage will be showcased in the TechHub, giving these new start up companies the publicity that they need to get off the ground. Although these companies may not benefit from the six months backing with BT, the benefit of being showcased in the TechHub could be incredibly beneficial.

A spokeswoman from TechHub has stated that the partnership between BT and TechHub is an incredible opportunity for start up businesses. By working with BT, entrepreneurs are given the opportunity to test out their ideas with a major company whilst also receiving valuable help throughout the six month period. The promotional benefits of being chosen are huge. By working with one of Britain’s biggest, most well known businesses, the start up business that is chosen is likely to achieve success. It is very rare that start up businesses are offered such unmissable opportunities.

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